Hello, my name is
Pierce Duran
Tech Virtual Assistant
- pierce.nigel@gmail.com
- +639662860908
- linkedin.com/in/pierce-duran-91732715a
About me
A meticulous professional well‑versed in delivering high‑quality administrative and customer service support. Skilled in efficiently managing remote office procedures and handling calls with professionalism. Adept at meeting deadlines and processing information through strong research and organizational skills.
I am at your service!
With years of experience in both administrative customer and technical roles, I have developed strong skills in understanding client requirements and adapting to the latest trends. Having worked with businesses across different industries, you can rely on me to deliver tailored support for yours.
Over the years, I’ve gained extensive experience across technical support, administrative assistance, and customer service. I have managed remote office procedures, resolved technical issues, and supported clients through clear communication and efficient problem‑solving. Having worked on diverse projects and supported businesses across different industries, I bring practical solutions and collaborative ideas to ensure smooth operations and client satisfaction.
What I do
From understanding your requirements, designing a blueprint and delivering the final product, I do everything that falls in between these lines.
Administrative Support
Organized and reliable administrative support professional skilled in managing office tasks, handling calls, and maintaining accurate records. Strong at meeting deadlines and ensuring smooth daily operations.
Tech Support
Reliable tech support professional skilled in troubleshooting hardware, software, and network issues. Experienced in resolving user concerns, maintaining system stability, and providing clear step‑by‑step guidance.
Customer Support
Professional skilled in managing multiple conversations, resolving customer inquiries, and providing clear, empathetic communication. Strong at troubleshooting issues, documenting solutions, and ensuring customer satisfaction in fast‑paced environments.
Skills
My Experience
2021-2026
Offensive Security Inc – Cebu City
IT Helpdesk / DevOps Support
Strengthened security and stability by managing Active Directory policies, reduced downtime through proactive troubleshooting with RMM and PSA tools, and maintained reliable development processes by monitoring CI/CD pipelines to support scalability.
2020-2021
US Client Remote
Remote Customer Support
Delivered responsive chat support by handling inquiries, purchases, refunds, and account management; resolved technical issues through clear troubleshooting of login, payment, and activation problems; and enhanced processes by documenting recurring issues and providing actionable feedback to improve customer experience.
2018-2020
Accenture Inc – Cebu City
Application Support
Resolved hardware, software, and network issues to improve reliability, performed preventive maintenance to extend hardware lifespan and reduce costs, and configured operating systems (Windows, macOS, Linux) to ensure compliance and stable performance.